Contact Us
Got a question about how we rank the best payout online casinos, spotted something that needs updating, or want to flag a broken link? This page tells you what Top Online Casinos can help with and how to reach us.
What we can help with
Top Online Casinos is an independent research and comparison site covering online casinos available to US players. We don't operate any of the casinos listed here, we don't process deposits or withdrawals, and we can't access anyone's player account. Because of that, there are things we genuinely can help with, and things you'll need to take up directly with the casino or a support service instead.
We can help with:
- Questions about how we assess payout speed, licensing, or bonus terms across the operators on this site
- Corrections — an offer that's changed, a rating that looks out of date, or a payment method that's no longer accepted
- General feedback on our reviews, comparison tables, or the way we present information
- Suggestions for casinos or topics you'd like to see covered
We can't help with:
- Deposits, withdrawals, or account balances — these are handled entirely by the individual casino's own support team
- Identity verification (KYC) issues or delayed payouts on a specific account
- Bonus disputes or wagering requirement queries tied to your personal account
- Refunds, chargebacks, or billing problems with a casino operator
For anything account-specific, the fastest route is always the customer support channel listed on the casino's own site — most of the operators featured on our reviews run live chat or email support around the clock.
Before you get in touch, a few things worth checking
A lot of the questions we receive are already answered elsewhere on the site, so it's worth a quick check first:
- Bonus terms: Every welcome offer, including the ones shown on our homepage from operators like Raging Bull, Uptown Aces and Ignition, comes with wagering requirements, game restrictions, and expiry dates. Read the casino's own terms page before you claim anything — the headline percentage is never the whole story.
- Licensing questions: If you want to know why licensing matters, or how to check a casino holds a valid one, our review pages cover this for each operator we list.
- Gambling concerns: If gambling has stopped being enjoyable, is affecting your finances, or you want to set limits, our Responsible Gambling page has practical steps and links to support services.
- Site terms: Questions about how Top Online Casinos operates, our affiliate relationships, or how we use the site are answered on our Terms and Conditions page.
- Who we are: For background on how Top Online Casinos researches and rates casinos, see our About Us page.
A note on our reviews and rankings
Top Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides where an operator sits in our rankings — commission is not a factor in our editorial scoring, and we say so plainly because it's the kind of thing readers deserve to know before they trust a comparison site.
Eligibility and where this applies
The casinos we cover are aimed at adults of legal gambling age — typically 21 in states where online casino play is regulated, though some gambling activities set the age differently. Legal online casino play depends on the state you're physically located in when you play, and availability varies significantly across the US. If you're contacting us with a question about whether a casino is legally available where you live, we can point you toward general information, but the final word always rests with the operator and your state's gambling regulator.
Getting a useful response
When you reach out, a bit of detail helps us respond faster and more accurately:
- Tell us which casino or offer your question relates to, if applicable
- Mention which page you were reading when the question came up
- Be specific about what you'd like corrected, clarified, or added
- Avoid sharing sensitive personal or financial information — we don't need account numbers, passwords, or ID documents, and we'd never ask for them
We read every message that comes in, though as an independent site we can't guarantee a response time for every query. Corrections and factual errors get priority, since keeping the information on Top Online Casinos accurate is the whole point of the site.